FAQ

We are in the office 9:00am – 5:00pm Monday to Friday

Deliveries within mainland UK are free for all orders.

For International orders, there is a postage cost of £7 for the EU and £12 for Rest of World.

All orders in the UK are delivered by Royal Mail and take between 5 and 10 business days after dispatch. However:

• Standard deliveries to Highlands, Islands and Northern Ireland may take longer
• Intervening public holidays, such as Christmas Day or New Year’s Day, may affect delivery

Unfortunately, we cannot provide precise delivery times for orders delivered outwith the UK. However, it is estimated by Royal Mail that orders to:

• Western Europe will take 7-10 business days
• Eastern Europe will take 2-3 weeks
• North America will take 10-15 business days
• South America, Africa, Asia will take 2-3 weeks
• Australia will take 10-15 business days

Grange Communications Ltd does not currently offer a delivery tracking service. However, as soon as your order is dispatched you will be informed by email.

If you wish to request a tracked service, please contact us to get a quote and arrange this.

If you would like to order any of our products to be sent to an address different from your billing address, simply follow the check-out steps as normal and when prompted, enter the delivery address of your choice.

If you have already placed your order and would like to alter the address to which the order should be sent, please contact frontdesk@grangecommunications.co.uk

All A3, wall, square and slim format calendars include a cardboard strengthener in order to prevent bending during postage. All calendars are then dispatched in a strong boarded or padded envelope to ensure your order arrives safely and in good condition.

All cards are dispatched in a strong boarded or padded envelope to ensure your order arrives in good condition. All cards are packed with an additional blank envelope for you to send on your card to a friend or family member.

We accept all payments online through our website. Most major credit cards are accepted as well as PayPal.

All prices on our website are stated in British Pounds Sterling (GBP).

If you are making payment from outside the UK by bank or credit card your bank will simply convert the British Pounds Sterling price into the currency of your location at the point of order. Please contact your bank to discuss specific exchange rates as these rates change daily.

If you have not received your order within the suggested delivery times above, and have received note of dispatch, please contact: frontdesk@grangecommunications.co.uk

If you should place an order for a product which has a release date after the date of the order, this is called a ‘pre-order’. A pre-order will be dispatched following the release of the product.

If multiple items are ordered and the order contains both pre-order and ‘in stock’ products, the order will held until all of your order is in stock. As payment is taken at the point of order, we do not hold any payment details throughout this time.

If goods are found to be damaged or faulty, Grange Communications Ltd offers a 30 day money back guarantee returns policy. To organise a return, please contact:

frontdesk@grangecommuncations.co.uk

Goods should be returned to:

Grange Communications Ltd 22 Great King Street Edinburgh EH3 6QH

We do keep some stock from past years so please get in touch if you have a particular request.